PAYMENT & RETURNS

Rishisretail.com thanks you and values your purchase with us. This section describes Rishisretail.com’s policies on payments received from customers and returns to customers for products or services ordered.

Acceptable Methods of Payment

Presently payment methods available with Rishisretail.com are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. Rishisretail.com and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all Cards– only Indian cards, as international cards would not be supported. You will have to enter your 16-digit Credit/Debit card number and the 3-digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.

Verified By VISA (VBV) and MasterCard Secure Code

With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory, from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code). You will have to log onto your bank’s website for registration and each bank has its own process for registration.

Cash On Delivery (C.O.D.)

Is available in Guwahati, Nalbari and Barpeta where our stores are located only and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked amount prior to delivery, to be collected by authorised rishi electronics & appliances retail collection personnel. The official receipt for cash collected will be provided to the customer.

All products which have the C.O.D. icon on the product detail page are available for Cash on Delivery in Guwahati, Nalbari and Barpeta where our stores are located only.

You can avail of C.O.D. on an order if

1) Your selected products are available for a C.O.D.

2) Your delivery location is serviceable by Cash collection personnel.

3) Cash Collection will be made only between 11:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.

Placing orders using C.O.D.

1) Identify the products with C.O.D. icon available for online purchase.

2) Add them to your shopping cart, proceed to checkout.

3) Provide the shipping address and proceed to the payment page.

4) In the payment page, select the 1st option, C.O.D.

5) Enter the CAPTCHA code as given below, click on Submit.

6) You will receive the Order confirmation page with Order details.

Pricing

All offer prices on Rishisretail.com are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.

Orders

After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occurred due to your mistake (wrong name, address or any other wrong information), Rishisretail.com would incur an extra cost for redelivery and the same would be claimed from you.

Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

Pre Orders

• Pre-Booking / Pre-ordered Amount Guarantee.

• If prices are increased after you ordered, the current price (Release Date effect) will be applicable on your order.

• The balance amount of your pre-booking / pre-ordered should be paid before the shipment of your order.

• We are running Pre-Booking / Pre-ordered only on Net Banking, Debit and Credit Card.

• Condition applies only on pre-booking / pre-ordered before its release date.

• If Pre-Booking / Pre-ordered orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the Pre Booking.

• Pre-Booked / Pre-ordered products are shipped separately; we will not send with any other booked products.

• We aim to deliver Pre-Booked / Pre-ordered products on or after the official launch date and as well as stock availability.

• Products on or after the official launch / release date or after sending Notifications for Balance payment and as well as stock availability.

Demonstration & Installation

Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact us on +9170990 79777 or email us on support@rishisretail.com and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis.

Installation is provided by the manufacturing company’s authorised service centre/franchisee only. For Split A/C, standard installation charges will apply; payable by the consumer directly to the company’s authorised service centre/franchisee.

Inclusions in scope of work for Split A/c installation: – Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping.

Exclusions in scope of work for Split A/c Installation: – All masonry work, Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.

For other products, standard installation will be provided as per company’s norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above-mentioned contact details for any assistance required.

Returns and Refunds

Rishisretail.com makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on +9170990 79777 or email us on support@rishisretail.com. After acceptance of delivery of the product, Rishisretail.com will not entertain any returns or refund request.

Refund will be done within 10-15 working days from the date of request of refund.

After sales service is provided by the authorised service centres of the respective manufacturing companies. For product service requirement, kindly contact us on the above-mentioned details for the same.

For any product/service available on sale on www.rishisretail.com, the company does not assume any liability. Rishisretail.com is only in the business of providing products/services from manufacturers to customers at the destination of their choice (Limited to mentioned above).

Prepaid Orders

Book your order in minimal (partial/min advanced) amount for priority delivery post lockdown.

Rishi electronics & appliances retail will announce delivery notifications to customer before the product shipment.

Customer should be pay rest/balanced order amount to rishi electronics & appliances retail before the order delivery.

Rishi electronics & appliances retail cannot delivere order without confirmation of full order payment.

e.g., Your Product Value is Rs.10000/-

But you can book it on minimal amount is Rs.2000/- for priority delivery post lockdown. Balanced amount Rs.8000/- will be pay before the delivery.

If customer cancelled his/her order (Partial Paid/ Full paid), then rishi electronics & appliances retail will initiate refund on priority basis. Refund will be credited in working 7-20 days as per bank terms.